The WaitSpace Blog

Waiting room loyalty and referral programs

WaitSpace — Sun, 10 Oct 2010 19:05:01 +0000

Need a referral or loyalty program for waiting room patients, clients, customers? Get marketing, advertising + creative help from WaitSpace: http://ht.ly/2RkVH

Yoko Ono uses her toes to combat waiting room anxiety

WaitSpace — Thu, 13 May 2010 19:50:27 +0000

What do your nervous visitors do in your waiting room?

I like to wiggle my toes when I’m waiting for something – like in the waiting room of my dentist. It makes me less nervous.

– Yoko Ono via 25 Things Even My Best Friends Didn’t Know Until Know

Don’t force waiting patients or customers to soothe themselves before an appointment, procedure, meeting or any other anxious moment in your waiting room. Give them soothing distractions from WaitSpace.

Are your waiting room visitors acting bored or annoyed? Provide positive distractions.

WaitSpace — Mon, 10 May 2010 17:00:53 +0000

If your waiting patients, customers or clients are fighting boredom as “creatively” as the folks depicted in this tongue-in-cheek video, then perhaps it’s time for you to give them more and better options. Offer a positive experience with an Entertainment Package or dozens of other individual waiting room diversions available at the WaitSpace store.

Be honest: Do you have any magazines in your waiting room that are more than 12 months old?

Establishing rapport: Say their name

WaitSpace — Wed, 05 May 2010 21:20:41 +0000

According to the Association for Psychological Science, creating emotional connections is critical to long-term social relationships, whether it is between teachers and students or an organization and its patrons. Findings indicate that knowledge and competency only go so far. Establishing rapport is absolutely necessary in building trust.

One simple way to do this is to address your patients or clients by their names—as soon as possible. Does your receptionist recognize many of your clients? If not, upon requesting the patient’s name for check-in purposes there is still an opportunity to personalize the visit by repeating the patient’s name once or twice with a friendly tone while making eye contact. When done naturally and sincerely, this little act of recognition is often enough to influence a visitor’s perception of the overall experience offered to them by your organization.

Moral of the story: Treat visitors like friends and you’ll build rapport which can result in longer-term relationships (and repeat visits). Oh, and treat your receptionists like royalty because these people are the face of your organization and set the tone for any visit.

Just added: Popular and Featured Products

WaitSpace — Thu, 01 Apr 2010 22:00:04 +0000

Our online store now features a new category :

Popular, Featured and Bestselling reception area and waiting room products!

The customer is the only boss

WaitSpace — Fri, 26 Mar 2010 03:20:11 +0000

Think like the Wal-Mart founder and your small business can become bigger:

There is only one boss. The customer. And he can fire everybody
in the company… simply by spending his money somewhere else.

– Sam Walton

WaitSpace can help you be more customer-centric in your reception areas. Contact us for ideas and a custom consultation for your waiting room, lobby or lounge.

Office fountains and commercial waterfalls

WaitSpace — Mon, 22 Mar 2010 18:32:30 +0000

A commercial water fountain from WaitSpace is more than an aesthetic enhancement. Our waterfalls are functional and help achieve important business and strategic objectives:

Office fountains create a relaxed mood in your office reception area.
Models made with a copper finish, lightweight slate and other fine materials hint at the success, strength and stability of your business.
Because water is vital for life, the visual and audible presence of running water may suggest health and healing and qualify as a perfect fit for healthcare settings, doctor’s offices, spas and wherever healthy living is encouraged.
For some, water evokes thoughts of travel, escape, leisure or luxury making an indoor fountain a great fit for hotel lobbies and lounges. Or a fountain can indulge waiting visitors in the reception areas of everyday businesses such as auto dealerships, law offices and salons.
A water feature can enhance the working environment for your employees by contributing to a positive, inspirational workplace vibe.
Some models can even be customized to feature your logo and assist with your brand awareness efforts.

Their popularity suggests these fountains are one of the most functional and effective instant upgrades for any waiting room. WaitSpace has a large selection of office wall fountains, floor fountains and tabletop and desk fountains.

Your waiting room sets the tone

WaitSpace — Sun, 07 Mar 2010 05:14:45 +0000

Since 1983, The Parkhurst Exchange has been a trusted source of clinical and medical news for physicians and their patients. It’s one of Canada’s leading physician monthly journals.

So, what does this publication have to say about the importance of waiting rooms?

A waiting room stay can truly set the mood for a consultation — and a patient can prejudge you solely based on the state of your waiting area. A dingy room with flickering fluorescent lighting and nothing to read but a stack of filthy, dog-eared magazines… might have folks wondering if you’re that behind the times in your medical knowledge.

We couldn’t have set it better. WaitSpace understands how waiting rooms and reception areas provide subtle visual cues about you and your practice or small business. Is your waiting space making the right impression? Does it accurately reflect the level of professionalism with which you practice?

WaitSpace offers products, solutions and information to help you put your best foot forward. But which would make the most impact in your waiting space:

A diverse range of magazine subscriptions?
Entertaining waiting room video trivia?
Designer office wall art?
Artificial trees and silk florals?
Soothing waterfalls and relaxing indoor fountains?
Waiting room toys?
Stylish reception seating?
Custom office signs and visual displays?

Vote below for which one product is best suited to help you whisper your professionalism:

Take Our Poll

Welcome. How may we help you?

WaitSpace — Sun, 24 Jan 2010 06:06:45 +0000

Have a waiting room, reception area, lobby or lounge? If so, this blog is for you. What kinds of content would bring you back here regularly? Tell us via this poll:

Take Our Poll